PRIVACY POLICY

Last Updated: 01-02-2026

Black Ridge Contracting ("the Company," "we," "us," or "our"), an Arizona Limited Liability Company, is committed to safeguarding any personal data that may be collected through our website www.blackridgeaz.com, our AI Chatbot, or our provision of general contracting, restoration, and remodeling services (collectively, the "Services").

We want you to understand how your personal data will be used and shared. Please read the following policy carefully.

1. WHO WE ARE AND CONTACT INFORMATION

Our head office is located in the Phoenix Metropolitan Area, Arizona, USA. Any questions or inquiries relating to privacy or data protection should be directed to: support@blackridgeaz.com.

2. COLLECTION OF PERSONAL DATA

We collect your personal data to facilitate the provision of construction estimates, insurance claim assistance, and project management.

Direct Collection: When you use our Chatbot, Request a Quote form, or contact us, we collect information such as your Name, Property Address, Email Address, Phone Number, and details regarding your property damage or remodeling needs.
Usage Data: We automatically collect metadata regarding your interaction with our website to improve our services (IP address, browser type).

3. HOW WE USE YOUR DATA

We use your personal data to:

Service Delivery: Schedule inspections, provide estimates, and execute construction contracts.
Communication: Respond to your inquiries via Chatbot, SMS, or Email regarding your project status.
Insurance Processing: Assist in the documentation required for your insurance claims (if applicable).
Internal Operations: Analyze our user database to improve our service offerings in Arizona.

4. DISCLOSURE OF PERSONAL DATA & STRICT TWILIO COMPLIANCE

IMPORTANT: NO MOBILE INFORMATION SHARING Consistent with A2P 10DLC carrier requirements: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We only disclose other types of personal data (non-mobile consent data) in the following limited circumstances:

Service Providers: To subcontractors or vendors strictly necessary to complete your construction project (e.g., flooring suppliers), provided they agree to keep such information confidential.
Legal Compliance: In response to a subpoena, regulatory investigation (e.g., Arizona Registrar of Contractors), or court order.
Business Transfers: In connection with a merger or sale of company assets.

5. COOKIES AND TRACKING

We use "Cookies" (small text files) to customize the Services.

Essential Cookies: Required for the Chatbot and website to function.
Analytics Cookies: Used to track website traffic (e.g., Google Analytics). You may decline cookies via your browser settings, though some website features may not function properly.

6. DATA SECURITY

We have implemented physical, organizational, and technical measures to guard against unauthorized processing of data. However, no transmission over the internet is completely secure. You acknowledge that you provide your personal information at your own risk.

7. INFORMATION RETENTION

We will retain your information as long as necessary to fulfill the purposes outlined herein (including satisfying any legal, accounting, or reporting requirements related to construction warranties and tax laws).

8. YOUR RIGHTS (ARIZONA & CALIFORNIA)

While our primary operations are in Arizona, we respect privacy rights. You may request to access, correct, or delete your personal data by contacting support@blackridgeaz.com. We will verify your identity before processing such requests.

9. CHANGES TO THIS POLICY

We may amend this Privacy Policy from time to time. The date set forth above indicates the last update. Your continued use of our Services constitutes acceptance of such changes.